Shipping

Shipping & Delivery:

Getting your orders delivered to you correctly and on time is our top priority.

  • Delivery will be FREE on all orders over R500 to all major cities*
  • Orders under R500 will incur a standard shipping rate of R80 to all major cities*
  • Orders can be shipped nationwide within South Africa but if your order is not going to a major city there will be an additional fee which will be charged to you once we received your order.
  • There will be a R150 surcharge if an order is delivered to the following: CHAINSTORES, MINES, ,POWER STATIONS, PLOTS, FARMS, TRUST AREAS,TOWNSHIPS, GAME RESERVES, NATIONAL PARKS, HOSPITALS, GOVERMENT DEPARTMENTS, REMOTE AREAS.
  • Orders will only be processed and dispatched once we have confirmation of your payment. For Electronic Funds Transfers (EFT) or direct deposits please email your proof of payment to hello@zuzucollective.co.za
  • Once we have received your payment confirmation you should receive your order within 5-10 working days.
  • We deliver through a private courier and a tracking number will be provided to you to track your shipment.

*Major Cities include: Cape Town, Durban, Joburg, Pretoria, Bloemfontein, East London, George, Kimberly, Nelspruit, Port Elizabeth, Pietermaritzburg, Pietersburg.

 

Frequently asked questions:

How much will it cost to deliver my order?

If you spend over R500 we will deliver your order for free! If your order is under R500 you will need to pay a standard shipping fee of R80. (This only applies to major cities*)

 

How long will it take to receive my order?

Once we receive your proof of payment your order will take 5-10 working days to deliver. Depending on stock availability and delivery location we will try our best to deliver even sooner. In the event of any irregularities this will be communicated to you immediately.

 

How will I know if my order has been dispatched?

An email notification will be sent to you to let you know your order has been dispatched and will include a tracking number for you to monitor your order’s delivery.

 

When do you deliver?

Our courier company operates Monday – Friday during usual business hours. Unfortunately we cannot deliver on the weekend or Public holidays.

 

Can I collect my order?

Yes! We're based in Morningside, so if you live in Durban simply choose "collect my order in Durban" and we will email you the details.

 

Do you deliver outside South Africa?

For now we are a local company only delivering within South Africa.

 

Can my order be delivered to different addresses?

We can only deliver an order to one address, if you would like your products to be delivered to different addresses you will need to create separate orders for the different shipping addresses.